Not only do companies have more options than ever before when comes to partnering with an E-Commerce 3PL, but they also have a lot more ways to publicly share opinions about their experiences. I am often asked “What differentiates SCS from other 3PLs?”. My answer: the importance of quality customer service today can’t be stressed enough.

With customer service evolving so quickly, one of the questions that must be understood is: What is quality customer service? A simple good customer service definition will help to answer this and act as a guide on how companies manage customer interactions.

Quality customer service involves providing efficient, quick, and friendly service to customers as well as building strong relationships with them. It also entails interacting with customers’ issues on time, honestly, and with integrity. This is achieved by understanding customers’ needs and meeting them while at the same time offering customers several options for communicating and contacting customer service.

At Supply Chain Solutions great customer service is one of our cornerstones. Warren Buffet once said, “It takes 20 years to build a reputation and five minutes to ruin it. If you think about that, you’ll do things differently.”